Privacy Policy

1. Information We Collect

The One Independent Facilitation LLC (“The One IF”) may collect personal information that you voluntarily provide through our website, consultation requests, appointment scheduling, emails, and client intake forms.

Depending on how you interact with us, this information may include:

• names and contact information;
• relationship to the participant;
• participant age and city or county of residence;
• preferred language and method of communication;
• Regional Center information;
• UCI number, if voluntarily provided;
• current Self-Determination Program (SDP) stage;
• Financial Management Services (FMS) and Independent Facilitator information;
• areas in which support is requested;
• information about the participant’s strengths, interests, goals, priorities, communication preferences, and service-planning needs; and
• other information you voluntarily provide through forms, emails, or communications with us.

Please do not submit Social Security numbers, financial account information, passwords, medical records, or other sensitive information unless specifically requested and necessary for services.

2. How We Use Information

We may use personal information to:

• respond to inquiries;
• arrange and manage consultations;
• prepare for Independent Facilitation services;
• communicate with participants, families, and authorized representatives;
• support Person-Centered Planning and SDP-related planning;
• coordinate services and processes when authorized;
• maintain appropriate business and service records; and
• comply with applicable legal or administrative requirements.

3. Client Intake and Appointment Services

The One IF uses third-party business services to help manage client communications and scheduling.

Client intake information submitted through Google Forms may be managed through The One IF’s business Google Workspace account.

Appointment scheduling may be provided through Google Calendar Appointment Scheduling. Information submitted when booking an appointment may include your name, email address, selected appointment time, and other information you choose to provide through the booking process.

Website inquiry information may also be processed through email delivery services used by The One IF to receive and respond to consultation requests.

4. Information Storage and Security

We take reasonable administrative and technical measures to limit access to personal information to authorized individuals and to protect information against unauthorized access, use, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Information Sharing

We do not sell personal information.

We may share relevant personal information with Regional Centers, Financial Management Services (FMS), service providers, or other parties involved in the participant’s services when authorized by the client, participant, or legal representative, or when otherwise permitted or required by law.

We may also disclose information to service providers that assist us with website operations, forms, scheduling, email delivery, and business communications, solely as reasonably necessary to provide those services.

6. Information Retention

We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain appropriate business records, and comply with applicable legal or administrative requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of personal information that you have provided to The One IF.

We will review requests in accordance with applicable law and any relevant legal, administrative, or recordkeeping requirements.

Requests may be submitted to:

hana@theoneif.com

8. Information About Children

The One IF may provide services involving minors or individuals with developmental disabilities. Information about a participant may be submitted by a parent, legal guardian, conservator, authorized representative, or the participant when appropriate.

Our website and online forms are not intended to invite children under age 13 to independently submit personal information without the involvement of a parent or authorized adult.

9. Third-Party Services and Links

Our website may use or link to third-party services, including Google Forms, Google Workspace, Google Calendar, and email delivery services.

These third-party services operate under their own privacy policies and terms. The One IF is not responsible for the privacy practices of third-party websites or services that are not controlled by The One IF.

10. Online Tracking and Browser Signals

The One IF does not currently use personal information for cross-context behavioral advertising or sell personal information for advertising purposes.

Our website and third-party service providers may use technical information necessary to operate their services. Because browser-based “Do Not Track” signals are not interpreted uniformly across websites and services, our website may not respond to all such signals in the same manner.

Third-party services used through our website may collect information in accordance with their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our services, website, or privacy practices change.

When we make changes, the revised policy will be posted on this website with an updated effective date.

12. Contact

The One Independent Facilitation LLC

Email: hana@theoneif.com

Website: https://theoneif.com